Technical Help

Welcome to the technical help page!

Scroll down for solutions to the following possible issues:

I can't open the Living Waters Spanish Files website.

This site is open to LWS students. First, make sure that you are connected to the internet. Next, confirm that your web browser is up-to-date. This site supports Chrome, Internet Explorer 7+, Firefox 2+, Opera, and Safari. Chrome is recommended. Download the latest version using the button on the right.

If the above fails, try the following, one at a time, and visit the site each time testing to see if the Living Waters site will accept the password):

Completely exit Chrome and re-open
Try an incognito window in Chrome
Try another browser (Firefox is a good second choice)
Turn off computer and re-start, make sure browsers are up to date
Reset Internet router

The homepage does not display correctly or contains errors.

First, make sure that you have the latest version of Java software using the button on the right. Second, if you are using a "No-Script" browser addon, allow this site to run JavaScript.

I can't open PDF (.pdf) files.

Download Foxit Reader using the button on the right.

Ads keep popping up, and I do not want them.

Install "AdBlock" or "Adblock Plus". You can find it at Cnet.com

I can't play/see some activities on various websites.

There are several possible reasons for this:

1) Your internet security program is not allowing particular activities or webpages: Change your internet security to allow these activities and pages.
2) Your computer uses an uncommon operating system. Solution: Download and install the appropriate patches for the activities to play.
3) You have slow or sporadic internet service. Solution: Upgrade services.
4) Increase your flash cache holding amount.

Recommended to Do Monthly:
5) Clear the cache of the computer by following these instructions.
6) Clear the cache of Flash Player.

I can't open Word (.doc or .docx) files.

.doc Word files should run in all versions of Word. If you have Word 2003 and are trying to open a .docx file, you need to download Microsoft's compatibility pack. If you do not have Word, you need to download Microsoft's free Word Viewer. Word Viewer opens both .doc and .docx files.

Online Course Users Only:

I canot access Webex. Go to Webex Test Meeting, or call 1 (866) 229-3239

Sr. Riegg's Favorite, Free Computer Clean-up and Protection Tools: