Technical Help
Welcome to the technical help page.
Following are possible issues and solutions:
Following are possible issues and solutions:
Will my computer run the Zoom hosting platform used for the classes?
- Go to Zoom test meeting.
- You do NOT need to purchase a Zoom account for this course.
I can't open the Living Waters Spanish Files website.
- This site requires a password. Make sure you are connected to the internet. Confirm your web browser is up-to-date. Chrome is recommended.
- Update your browser
- Completely exit your browser and re-open
- Try an incognito window in Chrome
- Try another browser
- Re-start your computer
- Reset Internet router
The homepage does not display correctly or contains errors.
- Make sure you have the latest version of Java software.
- If you are using a "No-Script" browser addon, allow this site to run JavaScript.
Ads keep popping up, and I do not want them.
- Install "AdBlock" or "Adblock Plus".
I can't play/see some activities on websites.
Causes and solutions:
1) Your internet security program is not allowing particular activities or webpages: Change your internet security to allow these activities and pages.
2) Your computer uses an uncommon operating system. Solution: Download and install the appropriate patches for the activities to play.
3) You have slow or sporadic internet service. Solution: Upgrade services.
Do Weekly:
1) Clear the cache of the computer by following these instructions.
Causes and solutions:
1) Your internet security program is not allowing particular activities or webpages: Change your internet security to allow these activities and pages.
2) Your computer uses an uncommon operating system. Solution: Download and install the appropriate patches for the activities to play.
3) You have slow or sporadic internet service. Solution: Upgrade services.
Do Weekly:
1) Clear the cache of the computer by following these instructions.