Technical Help

Welcome to the technical help page! 

​Scroll down for solutions to the following possible issues:
I can't open the Living Waters Spanish Files website.  
  • This site is open to LWS students, and requires a password. First, make sure that you are connected to the internet. Next, confirm that your web browser is up-to-date. This site supports Chrome, Internet Explorer 7+, Firefox 2+, Opera, and Safari. Chrome is recommended. Download the latest version using the button on the right. 
If the above fails, try the following, one at a time, and visit the site each time testing to see if the Living Waters site will accept the password):
  • Completely exit Chrome and re-open
  • Try an incognito window in Chrome
  • Try another browser (Firefox is a good second choice)
  • Turn off computer and re-start, make sure browsers are up to date
  • Reset Internet router
The homepage does not display correctly or contains errors.  
  • First, make sure that you have the latest version of Java software using the button on the right. Second, if you are using a "No-Script" browser addon, allow this site to run JavaScript.​
Ads keep popping up, and I do not want them.
  • Install "AdBlock" or "Adblock Plus". You can find it at Cnet.com 
I can't play/see some activities on various websites.

​There are several possible reasons for this:

1) Your internet security program is not allowing particular activities or webpages: Change your internet security to allow these activities and pages.
2) Your computer uses an uncommon operating system. Solution: Download and install the appropriate patches for the activities to play.
3) You have slow or sporadic internet service. Solution: Upgrade services.
4) Increase your flash cache holding amount. 

Recommended to Do Monthly:
​5) Clear the cache of the computer by following these instructions.  
6) Clear the cache of Flash Player.
Sr. Riegg's Favorite, Free Computer Clean-up and Protection Tools:
Online Course Users Only: