Technical Help

Welcome to the technical help page! 

​Scroll down to find answers to specific questions, or use Ctrl + F to search this page.
Possibles issues:
I can't open the Living Waters Spanish website.  
  • First, make sure that you are connected to the internet. Next, confirm that your web browser is up-to-date. This site supports Chrome, Internet Explorer 7+, Firefox 2+, Opera, and Safari. I recommend Chrome or Firefox. Download the latest version using the button on the right.
The homepage does not display correctly or contains errors.  
  • First, make sure that you have the latest version of Java software using the button on the right. Second, if you are using a "No-Script" browser addon, remember to allow this site to run JavaScript.
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I can't open PDF  (.pdf) files.  
  • Download Foxit Reader using the button on the right.
Ads keep popping up, and I do not want them.
  • Install "AdBlock" or "Adblock Plus". You can find it at Cnet.com 
I can't play/see some activities on various websites.

​There are several possible reasons for this:
1) Your internet security program is not allowing particular activities or whole webpages: Change your internet security to allow these activities and pages.
2) Your computer uses an uncommon operating system. Solution: Download and install the appropriate patches for the activities to play.
3) You use dial-up or satellite internet service that is either slow or sporadic. Solution: Upgrade services.
4) Increase your flash cache holding amount. 

Recommended to Do Monthly:
​5) Clear the cache of the computer by following these instructions.  
6) Clear the cache of Flash Player.
I can't open Word (.doc or .docx) files.  
Online Course Users Only: 
Sr. Riegg's Favorite, Free Computer Clean-up and Protection Tools: