Technical Help

Welcome to the technical help page.

​Following are possible issues and solutions:
Will my computer run the Webex hosting platform used for the classes? 
  • Go to Webex Test Meeting, or call 1 (866) 229-3239
  • ​You do NOT need to purchase a Webex account for this course.
I can't open the Living Waters Spanish Files website.  
  • This site is open to LWS students, and requires a password. Make sure you are connected to the internet. Confirm your web browser is up-to-date. Chrome is recommended. Download the latest version using the button on the right. 
If the above fails, try the following, one at a time, and visit the site each time testing to see if the Living Waters site accepts the password:
  • Completely exit Chrome and re-open
  • Try an incognito window in Chrome
  • Try another browser 
  • Turn off computer and re-start, make sure browsers are up to date
  • Reset Internet router
The homepage does not display correctly or contains errors.  
  • Make sure you have the latest version of Java software using the button on the right. If you are using a "No-Script" browser addon, allow this site to run JavaScript.​
Ads keep popping up, and I do not want them.
  • Install "AdBlock" or "Adblock Plus". You can find it at Cnet.com 
I can't play/see some activities on websites.

​Causes and solutions:

1) Your internet security program is not allowing particular activities or webpages: Change your internet security to allow these activities and pages.

2) Your computer uses an uncommon operating system. Solution: Download and install the appropriate patches for the activities to play.

3) You have slow or sporadic internet service. Solution: Upgrade services.

Do Weekly:

​1) Clear the cache of the computer by following these instructions.  
​
2) Run  CCleaner.